Approved

Our Commitment to Privacy

We adhere to stringent data protection standards, ensuring transparency, security, and responsible handling of all client information.

2026-04-15
radianai Co., Ltd.
[email protected]
Thanon Phet Kasem, Amphoe Mueang Prachuap Khiri Khan District, Prachuap Khiri Khan Province 77000, Thailand
8 Sections
4 Total Data Rights
30 days
Data privacy illustration

Definitions

This section provides clear definitions of key terms used throughout our policy to ensure full transparency.

Personal data refers to any information that identifies or relates to an identifiable individual.
Processing means any operation performed on personal data, such as collection, storage, use, disclosure or deletion.
User refers to any individual who accesses or uses the services provided by radianai.
Service refers to the platform and related offerings provided by radianai at radianai.info.
Cookies are small data files placed on your device to facilitate system functionality, analytics and personalization.

Data Collection

We collect both data you provide directly and data gathered automatically during your interactions with radianai to enhance service delivery and user experience.

Data You Provide

When engaging with radianai, you may supply the following categories of personal data:

  • Contact information such as name, email address and phone number
  • Business details, including company name, industry and billing address
  • Account credentials like username and password
  • Feedback and survey responses
  • Transaction and payment information
  • Communications you send to our support or inquiry channels

Automatic Data Collection

Our systems automatically capture certain technical and usage details when you interact with our site and services:

  • Device information such as operating system, browser type and screen resolution
  • IP address and approximate geographical location
  • Pages visited, features accessed and time stamps
  • Referral URLs and interaction patterns
  • Cookie identifiers and similar tracking technologies
  • Performance metrics and error logs

Third-Party Sources

We may receive additional information from trusted external sources to improve our services:

  • Analytics providers such as Google Analytics
  • Advertising and marketing platforms
  • Payment processors and verifiers

Purposes of Processing

We use collected data for the following legitimate business purposes:

  • To provide and maintain our services
  • To communicate with you about updates, support and offers
  • To personalize content, recommendations and user experience
  • To analyze usage patterns, performance and improve functionality
  • To ensure security, detect fraud and prevent abuse
  • To comply with legal and regulatory obligations
  • To process transactions and billing
  • To conduct marketing and outreach activities
Data processing flow chart

Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

  • Consent where you have provided it voluntarily
  • Performance of a contract to which you are a party
  • Compliance with legal obligations
  • Legitimate interests of radianai, such as improving services

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction.

  • Encryption of data in transit and at rest
  • Access controls, authentication and role-based permissions
  • Continuous monitoring and periodic security assessments

Cookies

radianai uses cookies and similar technologies to facilitate system functionality and improve your experience.

We employ session cookies, persistent cookies and third-party cookies.

Cookies are categorized as essential, analytics and marketing.

You can manage or disable cookies through your browser settings or via available opt-out mechanisms.

Cookie Policy Details

Data Sharing

We may share personal data with the following categories of recipients:

  • Service providers and subcontractors
  • Affiliated entities within our corporate group
  • Legal and regulatory authorities when required
  • Advertising and marketing partners
  • Payment processors and business institutions
  • Successors in case of merger, acquisition or sale

International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction.

We implement appropriate safeguards such as standard contractual clauses and data transfer agreements to ensure adequate protection.

Data Retention

We retain personal data only as long as necessary for the purposes outlined or as required by law:

Account information: retained until account closure plus two years

Communications and support inquiries: retained up to five years

System logs and usage data: retained up to one year

After the applicable retention period, data is securely deleted or anonymized

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to access your personal data
  • Right to rectify inaccurate or incomplete information
  • Right to request deletion or erasure
  • Right to restrict or limit processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to object to processing based on legitimate interests
  • Right to lodge a complaint with a supervisory authority

How to Submit a Rights Request

To exercise any of these rights, please contact us at [email protected] or by mail at Thanon Phet Kasem, Amphoe Mueang Prachuap Khiri Khan District, Prachuap Khiri Khan Province 77000, Thailand.

[email protected]

We endeavor to respond to your request within 30 days of receipt.

GDPR Compliance

For data subjects in the European Economic Area (EEA), we comply with the requirements of the General Data Protection Regulation (GDPR):

  • Lawful processing based on consent or other legal grounds
  • Data minimization and purpose limitation
  • Transparency in data handling and clear policies
  • Respect for data subject rights
  • Use of approved transfer mechanisms for international transfers
  • Cooperation with supervisory authorities

If you believe your personal data has been processed in violation of applicable data protection laws, you may lodge a complaint with the Thai Personal Data Protection Committee or any relevant supervisory authority.

Marketing Communications

With your consent, radianai may share updates about products, events, and insights by email. You may adjust your preferences or opt out of marketing communications at any time.

To stop receiving marketing emails, click the unsubscribe link in any radianai communication or contact our data protection officer.

Notifications and updates illustration

Children’s Privacy

radianai does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and discover that your child has provided us with personal data, please contact us to request deletion of that information.

External Links

Our site may include links to third-party websites. radianai is not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any site you visit.

Policy Updates

We review our privacy policy periodically to reflect changes in our services or legal requirements. Updates will be posted here with a revised effective date.